FAQ

 

Q: Do you have a showroom?
A:  The cost of maintaining a showroom would prohibit us from achieving our primary goal; offering the very best in design, quality and materials used at an affordable price. However, we do offer a No Hassle Return policy to help you with your decision.

Q: Where are your products made?
A: All over the world!  Many of our furniture pieces are made in Asia; some decorative items come from Europe and the Americas.

Q: Are your replica items the same as the ones at Design Within Reach?
A: Although many of the materials used are very similar in quality, we sell reproductions,  not licensed copies, meaning they do not have the original designers name on them. All of the reproductions we sell are replicas of designs whose design patents are expired and in the public domain. Therefore, you get the look your after without having to break the bank to decorate your home exactly the way you like it.

Q: How do I know that the quality is good without seeing the furniture?
A: Our primary goal is to provide only the best productions of your favorite designs at prices within your budget. We hand select the leather, test the foam, and ensure quality above all things. However, if for some reason you are not satisfied with your purchase please feel free to contact us and let us know. We also offer a 30-day return policy if you are not satisfied with your purchase.

PAYMENT QUESTIONS

Q: Which credit cards do you accept?
A: At this time we accept Visa, MasterCard, American Express and PayPal.


SECURITY QUESTIONS

Q: How do I know your shopping cart is secure?
A: We use industry standard SSL (Secure Socket Layer) software to encrypt your personal information and credit card information.

Q: How will my personal information be used?
A: Your personal information will only be used to process and ship your order. We will never sell your information to any third parties. Any personal information submitted in optional surveys, newsletters or promotions will only be used for such by Modern Designs Direct personnel.

SHIPPING QUESTIONS

Q: What does shipping cost?
A: We offer curbside delivery on all items shipping within the continental United States.  Most items are send via FedEx Ground; larger items, like sofas, go freight carrier. If you require in-house delivery, set up and packing material removal-we also offer White Glove delivery for an additional fee, just ask us before ordering for a quote.

Q: Will the carrier bring my item(s) into my home?
A: We offer "White Glove" as a shipping option on most large items. This option is available at an additional cost. This service includes delivery inside your house, apartment or place of business (including two flights of stairs), removal of packaging and up to 15 minutes of setup. Additional labor may be subject to additional charges.

Q: When will I receive my purchase?
A: If the item(s) you wish to purchase are in stock, you should receive them within one to two weeks. Sometimes an item may be backordered or on its way to the warehouse, but we do our best to inform you of any delay.

Q: What if my order arrives damaged?
A: Every shipment is insured in the unlikely event that damage occurs during transit to your shipping location. While cases are rare, damages do happen once in a while. It is the responsibility of the customer to inspect your item(s) upon delivery. If your item(s) shipped via common carrier i.e. FedEx or UPS, simply refuse delivery and contact us immediately for a replacement. For freight deliveries, print "Damaged Upon Arrival" where you sign for the items and refuse delivery. After delivery is refused, we will file a claim and send you a replacement product. If the product is accepted and damaged, you will be responsible for filing a claim with the proper carrier.
 
Q: What if I'm unavailable to receive my order?
A: Depending on the carrier, additional delivery attempts will be made. Redelivery fees may apply if someone is not available to accept delivery. If your order has shipped and you are unable to receive your shipment over an extended period of time, additional storage fees may incur. Alternatively, your shipment may be rerouted back to the manufacturer, thus incurring fees for re-shipment of your order.

Q: How can I track my order?
A: By logging in to your account on our website, you can view any status updates which have occurred. You will also be sent an email with tracking information once the item has been shipped.

Q: Can I pick up my items?
A: At this time, we cannot allow for pickup of items.


Q: How long does shipping take for custom items?
A: Production time from the factory is approximately 3 – 4 weeks.  Once completed, it will be shipped via ocean freight with other pending orders. In most cases, a custom order can be delivered to your home within 12 weeks.

 

Q. Do you ship to Canada / internationally?
A.
Yes. Almost all of our products can be shipped anywhere in the world. We can ship via ocean freight and air freight, both of which have their advantages. If you live overseas and would like to place an order, please email us for a shipping rate quote with the following information:
1) The item(s) and quantity you require
2) The full address of where the item(s) will be shipped (include street          address, city, postal code and country)
3) Please verify whether the address is a residential or commercial address
4) Please specify preferred method(s) of shipping:
a) Ocean Freight - Door to Sea Port
b) Ocean Freight - Door to Door
c) Air Freight - Door to Airport

  d) Air Freight - Door to Door